Before We Disagree: How Do We Actually Listen to One Another?
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Most conflict doesn’t begin with disagreement. It begins earlier—when people stop feeling heard. This short video explores what happens before conversations fall apart: when listening breaks down, emotional safety fades, and people quietly withdraw instead of engaging.
This reflection looks at: Why people stop listening even with good intentions.
How emotional regulation and trust shape conversation.
Why listening is not weakness or politeness—but the foundation of participation.
As communities think more about belonging, responsibility, and participation, the real question isn’t what we believe—it’s whether we can stay present with one another long enough to listen. This video is an invitation to pause, reflect, and notice what happens before we disagree.
Tuesday — 1:00 PM EST 3/31, 5/5, 6/23 – 2026
Watch Recordings or Read Transcripts
Protecting Differences, Pursuing Common Ground - (1:08 Min.) Dr. Xiaoyan Zhang, Lead Initiator DOI250AA
Something I’ve been thinking about—and encouraging others to consider—is this: we must protect our differences while also seeking common ground.
Both matter. We should strive to find what unites us, but at the same time, we must respect and safeguard what makes each of us distinct.
Diversity is a strength. I truly believe that. It is part of what makes America strong. At the same time, we do share a common foundation.
Many of us are here because we believe in the fundamental ideals of this country—that all people are created equal and endowed with inalienable rights. We believe in life, liberty, and the pursuit of happiness. So as we search for common ground, we should also respect—and even protect—one another’s differences. That balance is essential. Thank you.
Make It About Their Problem - (3:42 Min.) Dr. Xiaoyan Zhang, Lead Initiator DOI250AA
I’m an entrepreneur. Years ago, I built a system for a state government to manage and evaluate their drug prevention programs.
We helped them collect and organize data so they could measure impact and improve outcomes. When I first started presenting the system to other states, I was excited.
I would set up the projector, stand in front of a room full of leaders, and enthusiastically demonstrate how advanced the technology was.
I talked about features, capabilities, and all the impressive things the system could do. Fifteen or twenty minutes into the presentation, I could already see people losing focus. Some were disengaged.
I realized I hadn’t captured their attention. Later, as I built relationships and became friends with some of them, I began to understand what truly mattered. The real question in their minds was simple: How does your system solve my problem?
They were dealing with compliance requirements. They had to collect accurate data, justify spending before the legislature, and remain accountable to schools and parents. They needed to prove their prevention programs were actually working. At the same time, they faced enormous challenges.
They had to define system requirements, find vendors, go through bidding processes, train staff, and manage implementation. Every step was complicated. Just when everything was finally in place, technology would change, and the whole cycle would start again. That was their frustration.
So I changed my approach. Instead of talking about how great my system was, I began by telling their story. I described their compliance pressures, their reporting burdens, their operational challenges.
I showed them I understood what they were facing. Then, only at the end, I explained that we had already developed and tested a system across multiple states that could address these exact problems.
We could implement it quickly. We could provide training. We could help them meet their requirements. Before I even showed them the product, they were already halfway convinced—because they felt understood. The lesson I learned is simple: make the conversation relevant to the other person’s problem.
In any discussion, we should focus on the issue at hand and make it meaningful to the people involved. It’s not about proving how smart we are or how much we know. It’s about bringing ideas together—not your idea or my idea, but a better idea.
Back to the Real Issue - (1:48 Min.) Celine Fang, Executive Director DOI250AA, Director at BoostInMinutes.com
I once helped a newer immigrant get her driver’s license. I sat in the car with her and translated during her lessons. The driving instructor shared something interesting with me. He said many immigrant couples come to take these classes. Often, the husband has been driving for some time.
When it’s the wife’s turn to learn, he tries to teach her. But it rarely works. The moment she becomes nervous—hesitates at a red light or struggles to change lanes—the husband starts shouting. And it’s not just “Be careful.” It quickly becomes personal: “You’re incompetent.
You’re clumsy.” Then old frustrations surface—who didn’t do what that morning, past arguments, unrelated issues. Suddenly, it’s no longer about driving. That story stayed with me.
When people carry a history of disagreement, even a simple situation can trigger something deeper. The real challenge is this: when emotions rise, how do we pause, calm down, and return to the actual issue?
How do we reset, go back to square one, and work through the problem instead of attacking the person?
Listen To The Room - (3:55 Min.) Celine Fang, Executive Director DOI250AA, Director at BoostInMinutes.com
Joshua and Tai really made it possible. They reminded me many times, encouraged me, and made sure I showed up prepared. Because of that, I went to the Miami-Dade County Asian American Advisory Board meeting and also the county’s America 250 planning advisory meeting.
Those are two different boards, two different settings. They reminded me so often that I felt I had to prepare carefully, or I would mess up.
From my personal experience, I’ve attended many meetings. In the past, I used to prepare formal presentations. I would rehearse. I would bring printed notes so I could read from them. At some point, I realized that was not the most important thing.
Either I know the subject or I don’t. What matters more is how I communicate in the room. Like Dr. Zhang said, I have to pay attention to the room. Even on Zoom, I prefer cameras on, because I want to see if someone is engaged—or falling asleep.
Over time, I turned myself into more of a listener than a talker. Listening gives me time to feel the environment—the energy in the room, what people are saying, how the conversation is moving.
Then I can respond in a way that is relevant, not just to the official topic, but to the actual direction of the discussion. For me, that has been more effective and more natural.
I can see when people are engaged. I can see their expressions. I receive questions. After meetings, people come up to me, give me their business cards, and want to follow up. That connection feels real. At the same time, I’ve also seen the other side. I’ve been to conventions where many people are not there for the meeting’s purpose.
They’re there to promote their own conferences, their own products, their own opportunities. They exchange business cards quickly, but don’t leave space for others to speak.
Sometimes I don’t even bring business cards. I don’t speak unless the other person pauses. Because I can tell when someone is not trying to learn about me—they are just marketing themselves.
When that happens, I sometimes shut down internally. I smile, but I disconnect. I don’t fully listen, even though maybe they have something meaningful to say. I admit—that’s not ideal. It’s not respectful.
But as humans, when someone imposes too much, that reaction can be natural. And that reminds me again how important it is to truly listen, not just speak.
Listening, Decoding and Ubuntu - (4:10 Min.) Dr. Abdoulaye Mbengue, Advisor, DOI250AA, Lead Trainer – Xelkom.Insitute
After listening to all the speakers, I want to focus on one idea: repeat what has been said to ensure that you truly heard and properly decoded the message.
When we speak, we send a message. But that message is coded — and the coding depends on our culture, our accent, our experiences, and even how we are feeling at that moment.
The goal is to make sure the message is properly decoded. When you repeat what someone has said, you not only confirm your understanding of the intended message, but you also give the speaker a chance to clarify whether that is truly what they meant.
When people feel heard, it gives them a powerful feeling. It shows that others are interested in what they are saying. That increases engagement, connection, and trust.
Many conflicts happen because we do not properly listen, or we do not properly decode the message. That is why repeating and clarifying is such an important technique.
There is a quote often attributed to George Bernard Shaw: “The biggest problem with communication is the illusion that it has taken place.” We often assume we understand each other — but in reality, we do not.
And that misunderstanding can lead to destructive conflict. Communication is the cornerstone of any relationship. We must understand our audience. We must understand the people we are dealing with and their backgrounds.
This is where cultural intelligence becomes essential — learning about culture, understanding different perspectives, and recognizing lived experiences. In the context of America 250, we must remember that we are a nation shaped by immigrants.
If we say “We the People,” then we must find our place within this diverse tapestry of cultures, languages, and backgrounds. We begin by listening — truly listening to one another.
Through listening, we begin to relate to one another. This reminds me of the African philosophy of Ubuntu: “I am because we are.” Our humanity is tied to one another. America 250 is an opportunity to bring back that shared humanity — not only as Americans, but as citizens of the world.
What Is Right, Not Who Is Right - (3:19 Min.) Dr. Xiaoyan Zhang, Lead Initiator DOI250AA
The important thing is not that everyone has to think the same. What matters most is that we focus on the same goal. Let that guide our conversations.
That’s the relevancy. That’s why we’re here today. We’re all busy. We all have other responsibilities. But we care. We believe this is meaningful.
We believe it’s important for Asian Americans to be part of the America 250 celebration. We are Americans. We need to understand this country and engage with it. At a higher level, this is civic education. For me, it always comes back to this: why are we here? Why are we doing this? It’s not about who is right.
It’s about what is right. Over the years, working with many different organizations and people from different backgrounds, I’ve learned that the key question is: do we share a common interest? Do we have a common goal we can work toward? We can disagree. We may see things differently.
That’s fine. As long as we stay focused on what is the right thing to do right now—and if we agree on that—then let’s move forward together. No one has the best idea alone. It’s not your idea or my idea. When we listen and communicate, we develop a better idea.
Even with DOI250AA, we are learning as we go. The panel idea we’re discussing today wasn’t in the original plan. But as we evolved, we saw the need for a platform for communication—and to record and share these conversations, opening the door for broader participation.
There will be more good ideas. Each of you can contribute in your own locality, in your own way. But if we stay focused on one goal—encouraging as many Asian Americans as possible to be part of America 250—then through this process, we learn about the DNA of this country.
We are united under the belief that all are created equal. That is why many of us came here. And when we hold onto that, we can do great things.
Relevance Creates Connection - (1:39 Min.) Dr. Xiaoyan Zhang, Lead Initiator DOI250AA
Communication we’re talking about I my observation is this, you know, dialogue does not equal to communication. This is very important.
As I learned over the time, people can talk but not really communicate. The reason for that is the communication. If you read a little bit about communication theory, they’re really talking about when the two mind interact ideas that each side, the speaker side actually gave out information.
OK but the receiving side has to decode information based on their own framework of reference, their way of thinking and then accept that. So, so the effectiveness of communication really is not determined by the people who spoke, but by people person who actually receive.
So this is very important. Receiving side actually decide determines the quality of communication. That’s why it’s so important.
We have to listen 1st understand The other thing about listening is I do believe listening is the first quality of any good leadership.
You have to be able to listen. The reason is when you only when you listen, then when you share your idea, it is relevant to the receiver side.
So relevancy is very important.
Safe Environment For Sharing - (1:14 Min.) Dr. Abdoulaye Mbengue, Advisor, DOI250AA, Lead Trainer – Xelkom.Insitute
Yes, I like the whole idea of Doctor Xiaoyan, you know, protecting, you know who we are, but also, you know, opening up to others.
And again, as I said, my main theme nowadays is just how do we bring this Ubuntu principle, understanding that, you know, we are all interrelated or interconnected and how do we create a safe space for everyone?
And that must be intentional. And if we just take it for granted and assume that it is up to the other person to feel confident, to feel comfortable and to be able to share their ideas, we are making a mistake.
We need to create a safe environment where people feel comfortable sharing and participating because at the end of the day, that’s what we want. How can everybody contribute and participate with this common purpose for the great good?
Again, thank you everyone.
Let Them Feel Heard - (3:07 Min.) Randy Wright, Jr., Small Business Consultant
Oftentimes for most people, when we’re talking about a concern, most good people, they don’t complain right away.
It’s something that festers for a while and they look for that opportunity to finally say something. And because we’re hearing it for the first time, sometimes we take it as a suggestion and we don’t realize that this person has been dealing with this for months, sometimes longer.
And for most people, the two most important things that they want from someone else is to be heard and to be understood.
You can hear someone but not understand them. So I have found that the best way, one of the best ways anyhow, to help a person feel heard is just to repeat whatever they say so they can hear you and you take your time and repeat it in a very careful way and they feel like this person heard me.
That’s really the main goal is to be heard, not always to be understood. Sometimes, you know, you can disagree with someone but still hear them. Us guys, we’re notorious for that.
We like to talk sports and we’ll talk about the game and we’ll completely disagree on my team is going to do this and your team is going to do that. And at the end of the day, when it’s time to go home, we shake hands and say, hey, I see you tomorrow. Good talking to you.
Even though it’s a disagreement, it’s a friendly disagreement. But you know, just helping a person to feel heard is one of the most important things that you can do for them is just to slow down, look them in the eye, block out all the distractions and just repeat back to them.
Sometimes when you do that, the person hears your complaint. Sometimes they realize that it’s really not a complaint and they’ll say never mind. Sometimes when they hear it from someone else, they realize it’s not really as bad as they thought.
Advocate For The Other Person - (3:40 Min.) Randy Wright, Jr., Small Business Consultant
Since the topic of discussion is how do we hear the other person, how do we understand the other person, I guess I’ll throw my two cents into the equation.
What I’ve learned was when you’re talking to someone, one of the best ways to make them feel heard is when they speak, whatever their concern is, is to repeat it and let them hear you say that.
Because oftentimes when we listen to other people, particularly if they have a complaint, we listen for the opportunity to respond and we respond without acknowledging what they just said, which makes them feel unheard.
And we oftentimes minimize whatever they’re saying, even though that’s not our intent, but the person walks away feeling unheard. So there was a pastor of a church that had a young couple that decided that they wanted to get married and he counseled them on marriage and he ended up performing a marriage ceremony for them.
Fast forward a few years later, they had some tension in their marriage and they came to him for counseling or how to fix each other. So they both had concerns about the other person.
And the pastor sat in the room with the two of them and said, well, they were both trying to impress him how right they were. So he decided to play a game. And he said, well, we’re going to fix this today. However, what I’d like for you to do is to present the point of the other person.
I want you to advocate not from your position, but from the other person’s position. You’re going to become their lawyer and you’re going to advocate from their position.
And as the two of them started to talk for the first time in some time, they started to hear the other person through themselves. Although the other person has said their concerns many times, now that they have to actually recite it and try to win the case.
As they talked, they realized really what was happening. And the two of them looked at each other and said thank you pastor, we’re good from here. But they forgot how to listen to the other person and take what they’re saying as literal.
Intention vs Interpretation - (3:06 Min.) Tai Vaz, Executive Producer, Miami Asian Culture Festival, President of Thai American Association of Florida
From what you describe, it is very common — very common in many places. Not only between husband and wife, but within the dynamics of families and close friends, because you are too comfortable with the person. And it’s very hard for each person to separate.
For example, if the wife driving wasn’t sure how to turn, and the husband reacted like, “Whoa, you are incompetent,” that is according to your words — that’s the assumption that was there. So everyone needs to, in my opinion, slow down and take a deep breath.
Instead of shouting or using words unintentionally — maybe he didn’t mean to hurt her, but he was scared she would make the wrong turn or a mistake. So you need to step back, take a pause, and then answer. And on the receiving end, we usually react to how the person speaks.
So I think both people need to step back and take a moment to understand the intention. In your case, was the husband yelling because he wanted to yell at her, or was he yelling because he was afraid she would make a mistake?
I think we all need to be responsible for our actions — as husband and wife, as friends, whatever the relationship is. Our words are very important, especially to the people we love. Your husband, your wife, your kids — your words are very heavy.
Even if we think they’re not listening, they are. And when you say something hurtful, it can stay hurtful for a very long time. So especially with our loved ones, we need to step back before responding. And when we listen to the response, we also need to understand the intention behind what the person said.
That way, we react to the right thing. Because if she understood that he was reacting out of worry, she would not be as mad. But if she assumed he was yelling because he thought she was stupid, I would be angry too. So that’s my answer to you. That’s how I look at it.
Disagreement Without Destruction - (3:13 Min.) Tai Vaz, Executive Producer, Miami Asian Culture Festival, President of Thai American Association of Florida
I, I think that disagreement is healthy, but listening first makes disagreement productive instead of personal. And I think that’s what we miss a lot — it becomes personal.
So I think that before we disagree, if we listen to understand the intention before we criticize or assume what they were saying, that’s important because that minimizes misunderstanding.
If that’s not clear, ask clarification questions before saying, “That wouldn’t work.” Because I think, like I had one of my very good friends yesterday — we had a very strong disagreement.
I felt very disappointed that I couldn’t get through. Our intentions were good. What we wanted to do was good. But because we assumed and forgot to stop and listen to what the other person was trying to say, it didn’t end well. At the end, both our intentions were for the best of the community, but we ended up yelling.
So I think it’s important to listen and ask questions for clarification. Ask about the purpose — what was the person trying to say? And let’s separate discomfort from actual risk, because I think that’s also key.
When you listen to someone, sometimes disagreement comes because internally you feel discomfort — about the situation, the task, the responsibilities, or even the environment. So we need to separate that, so the information the person is trying to relate to you or the message they’re trying to send is clearly understood.
And once that is clearly stated, then follow up with clarification questions if you need more. I think that helps minimize disagreement. Another thing that’s really important is to allow the idea to be fully heard before we evaluate it.
I think that’s one of the main reasons disagreement becomes a problem — we react first before we understand. And that, in my opinion, is the problem. That’s why we have most disagreements.
Understanding Before Agreement - (4:58 Min.) Randy Wright, Jr., Small Business Consultant
Speaking about being ambassadors of our culture, I think a lot of times when people get together to discuss matters, do they think that the goal is agreement?
Agreement is good. Ultimately, you would like to have agreement. But before that, you have to have understanding.
And that’s why I feel as though we’re ambassadors of our culture—because if we don’t take the time to interpret things for people, of why we do things a certain way, they have no alternative but to assume. They’re going to come to the wrong conclusion.
I would rather tell someone why I feel a certain way. It doesn’t mean that they agree, but they may have a better understanding of that.
And over time, you know, it’s another perspective that they can add to their own thought process.
And that’s when you can find some common ground, and you can find ways to compromise and make it work so both parties—or all parties—feel heard and feel understood.
We come up with a solution that works for everyone, but the understanding has to come first.
Before you have agreement, you have to have understanding.
And that’s why we have to be the interpreters.
You know, when I have friends from many different cultures, and we get together, I’m always asking questions and they’re always asking questions—and nothing is off limits.
And we grow an understanding, and that provides a sense of safety, and it provides a sense of familiarity.
Just like the baby—the baby was uncomfortable because the baby did not have familiarity.
Later in life—two or three—the baby’s going to love peekaboo.
But at six months old, you’re just a scary-looking guy making faces at me.
So even with a smile—but over time, familiarity breeds comfort.
We learn things from each other.
Some of the things I learned from Celine is—why do you eat a big dinner?
She said, well, the Western world and the Eastern world are different.
In America, we have a big breakfast, a medium lunch, and a big, humongous dinner—and then we go to sleep.
And she told me this maybe ten years ago or more.
She said in the Eastern world, we have a big breakfast, a medium lunch, and a small dinner.
And she also said, in America, we like to have a cold beverage with our meal.
You ever cook something like beef and you put it in the fridge, and when it cools off, you see the fat sitting on top—it congeals.
And that’s what happens when you drink a cold beverage—you solidify the fat in the food.
So we have either a warm beverage or a room temperature beverage.
And the third thing—this is going back ten or fifteen years—she said:
A lot of people, when they’re cold during the winter, they want to have a hot beverage.
She said, we have a cold beverage, because then your external temperature makes you feel warmer.
And those are three things that I learned from her—I didn’t forget.
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